Last Updated: October 25, 2024
At VProsper Hub, your satisfaction is our priority. We are committed to delivering high-quality services that meet your expectations.
1. General Policy
If you are not satisfied with our Services, please contact us so we can address your concerns.
2. Eligibility for Refunds
2.1 Service Dissatisfaction
- If you are unsatisfied with the Services provided, notify us in writing within 14 days of service delivery.
- We will work with you to resolve the issue, which may include revisions or additional support.
2.2 Non-Refundable Services
- Completed and Accepted Services: Once the Services have been completed and accepted by you, they are non-refundable.
- Deposits and Upfront Payments: Deposits or upfront payments made to initiate Services are non-refundable unless otherwise specified in the SOW or SLA.
3. Refund Process
3.1 How to Request a Refund
- Contact us at hello@vprosperhub.com with your refund request.
- Include your name, contact information, project details, and reason for the refund.
3.2 Evaluation
- We will acknowledge your request within 2 business days.
- Our team will review your request and may ask for additional information.
3.3 Resolution
- If a refund is approved, we will process it within 10-14 business days using the original payment method.
- If a refund is not approved, we will provide a detailed explanation.
4. Amendments and Cancellations
- If you wish to amend or cancel a project, please contact us promptly.
- Changes to the scope of work may affect the timeline and pricing.
5. Dispute Resolution
- We are committed to resolving disputes amicably.
- If you have any concerns, please contact us to find a mutually agreeable solution.
6. Contact Information
For refund inquiries, please contact us at:
Phone: +92 (315) 5104524
Email: hello@vprosperhub.com
Note: This Refund Policy does not affect any statutory rights you may have under applicable law.